Central Reservations

Opening Hours:
Adelaide CBD Reception:
Mon-Fri 08:00am - 08:00pm
Sat-Sun 09:00am - 06:00pm
PUBLIC HOLIDAYS: TBA
 
Glenelg Reception:
Mon-Fri 08:00am - 04:00pm
Sat-Sun CLOSED
PUBLIC HOLIDAYS: CLOSED
 
North Adelaide Reception:
Mon-Fri 08:00am - 04:00pm
Sat-Sun CLOSED
PUBLIC HOLIDAYS: CLOSED
 
Freecall: 1800 242 503
Phone: +61 08 8224 8888
Free Fax: 1800 242 403
 
 

Faq

Got a Question?

Please find below some of the most common questions we are asked about Adelaide Regent Apartments.

If you can't find the answer you are looking for, please feel free to contact us.


What is a self-contained apartment?

Adelaide Regent Apartments specialises in providing fully furnished, self-contained apartments for short and long term stays.

Our self-contained apartments contain full kitchen facilities, including a full size fridge, microvave, oven, tea & coffee making facilities, cutlery, crockery and utensils.

Each apartment has a separate lounge with TV/DVD facilites, kitchen and dining area, and a private laundry including a washing machine and dryer. You will need to supply your own toiletries and hairdryer.

All linen and towels are provided, however  you may wish to bring an extra towel if planning to use our swimming pool and spa facilities.

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Where do I check in?

You need to check in at either the Adelaide CBD Reception, the North Adelaide Reception or the Glenelg Reception

For all Adelaide complexes, Reception is located at the Windsor Apartments, 188 Carrington Street, Adelaide, 5000.

For all North Adelaide complexes, Reception is located at the Grand Apartments, 55 Melbourne Street, North Adelaide, 5006.

For the Glenelg complex, Reception is located at The Glenelg Pacific Apartments, 10 Durham Street, Glenelg, 5045.

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How far are the apartments from the city centre?

All our apartments in the CBD are only a 10-15 minute walk away from the city centre, which includes the Rundle Mall retail hub, the vibrant East End cafe precinct, the Central Market, Hospitals, Universities, the SA Library and State Museum.

Guest staying at one of our North Adelaide properties will enjoy the relaxed, cosmopolitan atmosphere of Melbourne Street, while still being only a 5-10 minute drive or bus ride into the city.

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How far are the apartments from the Airport?

The Adelaide Airport is located approximately 6km from the Adelaide CBD. Please allow approximately 15-20 minutes travel time by car to Reception (both CBD and North Adelaide).

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Do you offer a courtesy airport shuttle?

No. For guests travelling from the Airport to the Adelaide CBD, the Skylink Airport shuttle offers a regular service all year round. The cost is approximately $8 per person. For more information or to make a booking, please visit the Skylink Adelaide Website.

Alternatively, travelling by taxi is also an inexpensive option. Taxi fare from the Adelaide Airport to the CBD or North Adelaide will cost between $15-20. Our preferred company is Adelaide Independent Taxis, for bookings please call 13 22 11.

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How often will my apartment be cleaned during my stay?

Apartments are serviced on a weekly basis.

For stays of 7 nights or less, your apartment will only be cleaned on departure.

For stays of 8 nights or more, your apartment will be cleaned once a week. Your apartment contains everything you will need to do any additional cleaning, alternatively extra servicing can be arranged at a small charge.

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What carparking facilities are available?

Most complexes have an secure onsite carpark. A maximum of one carpark per apartment will be allocated upon check in to each reservation on request. However, carparking is limited at each complex and is subject to availability on arrival.

If additional carparking is required, or your vehicle is too large for the bay provided then we may be able to allocate another bay.

If we are unable to supply any additional carparking, vehicles must be parked off-site. Street parking is available surrounding all complexes, this is timed during business hours but not at night.

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What are my payment options?

To make a confirmed booking, you are required to provide contact details and valid credit card details. If you do not have a credit card, a deposit of 1 night's accommodation is required to secure a reservation.

Accepted methods of payment include cash, credit card and cheque.

If paying by cash, we require the account to be settled in full on arrival. A security bond of $300.00 will be required upon check in with your drivers license.

If paying by credit card, we also require full accommodation payment on arrival. We accept Visa, Mastercard, Amex and Diners Club.Please note a 2% surcharge applies to all Amex and Diners Club transactions.

If paying by cheque, the payment must be received 2 weeks prior to arrival, or an alternate method of payment must be arranged. Please note that we do not accept travellers' cheques.

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What is your cancellation policy?

A minimum of 72 hours notice (3 days) is required in the event of a cancellation. Cancellations made under 3 days of your arrival date will result in a 3 night cancellation fee at the applicable 3 night rate.

In the event of a no-show, a three night's accommodation fee will be incurred and debited from the credit card or deposit paid.

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